"Great staff, highly recommended by me and my 3 year old daughter."
"Just had a great experience at Mellis Eyecare! Iain was so patient with Mum. Can't thank them enough for their patience and care. We were in for an hour and a half! Mum was well impressed. He explained everything to Mum...........what service!”
"This was the first time I've used you. I found you all very friendly and helpful. I think with this attitude to your clients you should go from strength to strength. Thank you for your care"
"I can't thank you enough! You have saved my son's life. May you have a wonderful life, you're the best. Many Thanks. GE April 2014
"Just had my eye test with Iain Mellis . Very friendly . Very professional . Staff are great . Only thing he didn't check were my shoes !!! Highly recommended . 10/10 from me.
"Thank you for all your care and attention you have looked after my eyes for a while, then last year I had a problem with a torn retina and the service was second to none. Both the Hospital and my G.P. have commented on how lucky I have been to have you as my optician."
"Fantastic service from the minute I walked through the door. Very thorough eye assessment, highly professional staff & would recommend mellis eyecare to anyone. First class service."
"We have used Mellis opticians for approximately 8 months now with our 4 year old twins. From the first visit the team have always been very friendly and professional throughout. From the Receptionists right through to the opticians the whole team have always been so good with the children , helping them to feel very relaxed each time they visit, which in turn helps us as parents feel very relaxed too. The opticians have been very informative when explaining any issues along the way. Both our children now wear glasses - when choosing glasses for them the staff have been great right from choosing the most suitable ones to the fitting of them. Every time we visit it is always a very relaxed atmosphere and welcoming to us all. The team are always accommodating with any requests we make. I would strongly recommend them to anyone. I feel it is like a real close knit family company- and after having a very poor level of service from a much bigger optician company I would recommend Mellis eye care as a first choice anytime. We have visited both branches and the level of service is the same .Many thanks to your whole team in both branches ."
"I was very happy with the service I received and the staff were very helpful."
"Very friendly practice, reception staff recognised the children even though it had been a year since our last visit. Iain was excellent with both children and making the eye tests fun using different technology. I have already recommended to friends and family, who have visited and all agree what a great service Iain and his staff give."
"Friendly, helpful staff, making the whole family relaxed, Iain explains everything he is doing - especially to a child with lots of questions. Excellent service. Would highly recommend Mellis eyecare"
"I got seen within days of poping in and got my new glasses in less than a week great service I'll defo go there again when I need a new pair or any advice x"
"I have been attending this Optician surgery since my old Opticians closed. The original staff migrated to the Thornaby branch and every time I visit I find the service personable and dedicated to me only. There is time and care taken with my visit, where I am not rushed and treat as an individual. Choices are always given towards payments and the staff cater to my style, needs and price range when ordering new glasses and/or lenses. This is an excellent Opticians!"
They are very welcoming very friendly.
"The service continually develops by thoughtful introduction of novel products to meet the specific needs of individual customers."
"Couldn't praise the service highly enough. Lovely, friendly and knowledgable staff. Will definitely be back."
"5* Service, very knowledgeable, explained everything as he went along, took the time to ensure every aspect of my visit went perfectly, not rushed, felt like Optometrist took great care of my needs, left feeling very well cared for, Thank You"
"Perfect staff and friendly felt very welcome all my family use Meliss very happy with the service especially Sharon 😊"
"Very friendly and professional service."
"All the staff are lovely and friendly. Very professional and approachable."
"I have always had a good experience when going to the Thornaby office staff are very friendly and the office is always clean and tidy couldn't fault it."
"Good service,nice people."
"Everyone was really helpful. Even the shop is pleasant nice and calm. There was no rush rush rush. It was very calm. I would recommend them to all my friends and anyone else that need to go to an opticians."
"Very good service and staff very helpful"
"Splendid service and the most thorough eye examination I have had."
"Fantastic service friendly welcoming and do there beat to assist as quick as possible"
"Very pleasent staff and a thorough eye test first class"
"Very pleasant staff upon first visit. Made me feel comfortable as a ""First-timer"" to an optician. Polite and professional throughout the whole appointment. So impressed, I booked my children in for visits too, which again, went very well. Very satisfying service, highly recommended."